Archive for category Hardware

Apple iPhone 3G with Microsoft Small Business Server SBS 2003

If like me you have encountered problems setting your iPhone 3G up to sync with Microsoft Exchange on SBS 2003, read on.

Judging by the posts in forums all over the Internet, many people are having problems connecting their iPhone to SBS 2003 Exchange. You may be getting a certificate error come up (due to having a self-signed certificate on your SBS 2003 server), but you accept this and the account appears to verify. However, your calendar and inbox remain defiantly empty. I managed to solve this, so check out the following steps and see if it can fix it for you.It’s important to bear in mind that Exchange is something of a behemoth, and different configurations abound. Our server is running Small Business Server 2003 with a single network card and is standard configuration from the SBS setup wizards. If you have a similar environment, your chances of success are high.

Caveat: whilst this all worked smoothly for me, I cannot guarantee this will be the case for everyone - Microsoft products can be tempremental at the best of times! So, if anything goes drastically wrong, it’s not my fault - you use these notes at your own risk.

I don’t know for sure whether the iPhone will work smoothly with the SBS 2003 self-signed SSL certificate. It may work with it, and it will probably work if you switch SSL off, but I took the decision to buy an authenticated certificate as they’re not much money. I can arrange an Equifax certificate for anyone for £50 - get in touch if you want me to do this. Or you can do it yourself. Just avoid intermediate certificate providers like GoDaddy, as these require extra configuration on the iPhone. If you are going to buy a certificate, here’s the process:

  • On your SBS box, go to Start > Administrative Tools > Internet Information Services (IIS) Manager
  • Expand the server tree on the left, and then the Web Sites tree
  • Right click on Default Web Site and click Properties
  • Click on the Directory Security tab and then click Server Certificate to start the wizard
  • If you don’t have a certificate you can create one (unlikely) - if you do have one, you will have to remove it. This will kill secure connections until you replace it.
  • After removing the self-signed cert, run the wizard again and create a new request - don’t choose the option to send it directly to a certificate authority.
  • The wizard will create a CSR and save it in a text file. Open this text file and copy the certificate then paste it onto your chosen certificate provider’s order form. Copy the whole certificate request, but only the certificate request (extra spaces will kill it) - it should start and finish with five hyphens —–
  • Order your certificate and use the same wizard to paste in the certificate sent to you by the provider - job done

The certificate alone is not enough to fix the problem. The real problem is that SBS 2003 ships with Exchange 2003 SP1, whereas iPhone requires at least Exchange 2003 SP2. So, we need to install Service Pack 2 for Exchange, but before we do this, we need to backup our information store - just to be on the safe side. Choose Start > Run and type ‘ntbackup’ (without the apostophes) then press enter. Follow the wizard.

When you are done with your backup, we need to patch Exchange. You cannot do this with Windows Update as Microsoft have not released an official Exchange 2003 SP2 for SBS 2003. However, you can download the service pack separately and apply it - it works with no problems.

Download SP2 here: http://www.microsoft.com/downloads/details.aspx?familyid=535BEF85-3096-45F8-AA43-60F1F58B3C40&displaylang=en (link opens in a new window)

Extract the service pack to the desktop or wherever suits, and find the upgrade.exe - double click it. When the upgrade finishes, reboot the server just to be on the safe side.

Now you should be able to add the Exchange account to your iPhone. Give it a few seconds and your inbox will start filling up.

If it doesn’t, and you’re connected with WiFi to the same LAN that the server is on, it could be that your router doesn’t support loopback. Remember that you put in an external DNS name for your server address, and some routers can handle external DNS names that loop back to the same IP address. If this is the case, switch off WiFi on your iPhone (it’s in the settings) and it will connect via EDGE or 3G instead.

This might seem like a lengthy solution, but the key is really the SP2 thing. The vast majority of SBS 2003 servers out there will be Exchange 2003 SP1, which just won’t work.

Much thanks and kudos must go out to my lifelong chum and Microsoft guru Mike Southby, as he gave freely of his time to help me sort this out.

Let me know if this helps anybody else.

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How to dismantle / open an iPod HiFi

UPDATED 28 August 2008

As I was relaxing on the sofa last night, I became aware of the general silence in the room. For the ordinary guy this might not mean anything, but when you are sharing the room with a 10 month old who’s just started walking, silence is usually a fair indication of a misdemeanor being committed. In this case, the little darling had pulled the cover of the front of my iPod HiFi and was busy prodding the middle of the speaker cone. Result: one deformed speaker cone, and one angry daddy.

So, I figured I would just dismantle the iPod HiFi and push the middle of the cone back out from behind. In fact, if I had thought about it for any amount of time I would have realised this is not possible as the center of the cone connects directly to the magnet, preventing any rear access. This is pretty much the case with all speakers, but I wasn’t focusing properly, and having decided to open the damn thing and got my toolbox out, then it was coming apart and that’s that.

As it turns out, opening up an iPod HiFi is not a simple task. I spent ages looking at it from every angle trying to figure out where the screws are. I eventually decided they must be under the rubber foot on the base of the unit, but after prising part of it off (it’s glued on), and seeing no screws I gave up on that notion. It took some extensive Googling, but I eventually found a Swedish website with a couple of photos that pointed me in the right direction.

So, here are my instructions. If you are suffering the depressed centre speaker malady like myself, please don’t go to the trouble of dismantling your iPod HiFi - it won’t get you anywhere.

Instructions to dismantle or open an iPod HiFi

WARNING: The plastic box of the iPod HiFi is soft and easily damaged. Dismantling your iPod HiFi using these instructions WILL leave marks on the white plastic. You have been warned, and I am not responsible if you cock it up.

  • You will need a couple of thin edged flat tip screwdrivers - the wider the end, the better. It may work better with a strong and thin putty knife.
  • Take the fabric cover off the front of the iPod HiFi.
  • Take a look at the black front - you will see that it doesn’t sit perfectly flush with the white box. In fact this is just a veneer that is glued to the front of the iPod HiFi. It’s a piece of metal about 2mm thick and it hides all the screws and fixings.
  • The join line is just beyond where the black edge meets the white box. It may be possible to prise this cover off from the edges around the speaker cones, but I was too scared of damaging a speaker to try this.
  • You need to work your screwdriver or knife between the white outer box and the black speaker workings. Again, this WILL leave marks on the box - the plastic is soft - it would be a good idea to work on the bottom edge of the unit. The fabric cover will hide the marks.
  • Once you have worked the screwdriver in a couple of milimetres, you need to lever case out a bit. Whilst you are doing this, you should be able to see the join line where the veneer is stuck on. Slide your screwdriver back towards this line and start prising it up.
  • Use a second screwdriver or knife to widen the gap. Work along the edge a few inches until you can start pulling with your fingers. The metal will bend a little, but the glue is strong enough to stick back down afterwards. Still, it would be sensible to bend it as little as possible. You may need adhesive anyway.
  • Once you have completely prised off the veneer, you will be presented with a number of screws which hold the iPod HiFi together.
  • Fix / play / experiment at your leisure.
  • If you pull the main works out, you will invariably pull the cables for touch controls and LED away from their connectors. This is because the cables are impossibly short, and you may spend significant amounts of time trying to re-connect these. The simple way to do it is to take out the centre speaker, and reassemble the box. You can now put your hand through the aperture and plug the cables back in. It’s easy to then plug the centre speaker back in and screw it back in.
  • When the time comes to close it back up, you just stick the veneer back on and apply firm pressure all over the surface to ensure it’s stuck properly - it probably won’t stick properly, depending on how much you bent it, so you may need additional adhesive. I suspect this part was always designed to be throw-away.

Kudos to Apple for designing such a good looking and great sounding speaker unit. However, they have singularly failed to accommodate their customers or provide any kind of lasting support for the iPod HiFi. It has been discontinued, and there are very few spares or service options available. You can get new battery covers, fabric fronts, or clip-in iPod mounts, but that’s it. If your speakers die, you’ve had it.

Fair enough to discontinue a product, but to also eliminate all service options on a unit that is clearly very difficult to open without damaging it, is just poor. They could at least describe the dismantling process on their website so that third parties can offer service options.

I use Apple computers and have done for many years, and I always recommend that Windows users switch. I’m not one of those Apple devotees that think they can’t do any wrong though. They’re famous for this closed box - no support nonsense. It really is pathetic given how much you pay for their kit. Their laptops are getting harder and harder to service (try upgrading a hard disk on a Macbook Pro yourself), and this is the wrong direction to head in.

Anyway, I hope these instructions help somebody get their iPod HiFi working again.

Oh, and if you have a young son who has just dented the middle of your speaker cone, the solution lies in the humble household vacuum cleaner. Suck. Pop. Simple. It’s so frustrating that I now have little marks on my iPod HiFi yet I never even needed to open it. Just be careful that you don’t over suck and turn them inside out! You may need to fabricate a tube to fit precisely around the centre dome of the speaker cone to get the right amount of suction. You can easily cut toilet roll tubes and gaffa tape them into a suitable shape to fit both the speaker and your vacuum cleaner hose. Blu-tack makes an excellent sealer.

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Asus eeePC Review

I’m constantly searching for the next new gadget to make my life better somehow. Invariably these gadgets fail to enrich my life beyond the initial novelty value, but somehow I just keep getting suckered in. I’m pretty certain that isn’t the case with the Asus eeePC…

Imagine a laptop small enough to fit in a coat pocket, light enough to take anywhere, and powerful enough to perform everyday computing tasks - you have the Asus eeePC. Small notebooks are not a new thing (Toshiba has been doing it for over a decade), but until the Asus they have all been exorbitantly priced. And in the eeePC we have clear proof that Toshiba, Sony et al have been ripping us off for years - charging more for something smaller and less powerful.

And just how cheap is the Asus eeePC? £200 - that’s how cheap. The model I have is the 2Gb Surf, and here’s what you get for your money:

  • Mobile Celeron 900
  • 512MB DDR2 RAM
  • 2Gb Solid State Disk
  • 7″ TFT (800 x 480 widescreen)
  • 3 USB 2.0 ports
  • WiFi 54g
  • 10/100 Ethernet
  • SD Card drive
  • VGA Out
  • In-built speakers and microphone
  • Headphone and mic socket

If you opt for one of the slightly more expensive models, you can have larger disk drives and a built in webcam. It’s worth mentioning also that the Surf models don’t have upgradeable RAM. I did wonder for a while if I should have paid more and had a better specced machine, but on reflection I think I made the right choice for me. I have a webcam built into my MacBook Pro - I’ve used it all of about 4 times in the past 18 months. SD cards are so cheap, why would need a bigger system disk? And anyone who is putting more than 512MB of RAM in, and actually needs more, would have been better off buying a conventional laptop, because this is not a powerhouse.

There is of course no CD or DVD drive - it’s too small - but, you can plug in external drives without a problem, and that includes USB hard drives also.

One of the reasons this laptop is so cheap is the lack of a Microsoft operating system. That’s not to say the eeePC can’t run Windows though, because it can and there is a Windows installation instruction booklet in the box, along with the drivers disc. You won’t be putting Vista on it, but it will run XP perfectly well.

The operating system installed is Xandros Linux, which is based on my favourite Linux variant: Debian. Asus have removed the normal desktop functionality and replaced it with an “easy mode”. I wasted no time in getting rid of that so I can have a proper Xandros desktop. There are plenty of tutorial out there to help you do that, and if you mess up, just tap F9 when you boot up to completely restore the system.

I regularly use Linux and would rather have Xandros installed on my eeePC than Winblows. New Linux users should not be put off though. Mozilla Firefox is the web browser, and the office programs are OpenOffice - an open source office suite that’s every bit as good as, not to mention completely compatible with, Microsoft Office.

The only thing missing on the 2Gb Surf is an email client, and all my attempts to install one have failed. Thunderbird, KMail, Evolution, Sylpheed - they all fail to run. Clearly, Asus has hobbled the OS somehow, and this I’m not happy about at all. If anyone else out there finds a solution, please let me know. In the meantime, I am debating whether to stick with webmail or put Ubuntu (another Debian based Linux variant) on it.

The small keyboard is surprisingly usable - takes just a few minutes to adapt to it. I can type at full speed on it, but I guess those with a larger finger girth may struggle. You can of course plug in a full-size USB keyboard.

The screen is a bit of a struggle though, with a resolution of only 800×480. Most websites these days are optimised for 1024×768 so, a bit more width and height wouldn’t go amiss. That said, it is perfectly usable, and it’s only browsing the internet where you really notice the problem. I have my eeePC plugged into an external monitor at work, where it does run higher resolutions quite happily. This means that this machine would be perfectly usable for Powerpoint presentations at 1024×768 through a projector. Great!

Apart from the hobbled OS, which isn’t really a hardware issue, the only problem I have with this is battery life. The claimed 3 hours may be achievable if you do nothing but type a document, with the sound off, WiFi off and screen on lowest backlight setting, but otherwise, the best I can do is 90 minutes. My MacBook Pro 17″ after 18 months of daily use and charging will still give me 3.5 hours. I think this is a big problem on a device that is supposed to be ultra portable. Without an armoury of spare batteries, you won’t be working for long on your eeePC.

Overall though, this is a neat, well-built sub-notebook, and at this price, you really have to wonder why anybody would want to pay over £1,000 for any other sub-notebook. This is a full-spec computer for PDA money. I’m sure Asus will address the issues, and if they do, then they will be set to make a killing of these little babies.

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Apple iPhone - why I won’t be buying one

Anyone that knows me, knows that I am a big Apple fan. I also spend ludicrous amounts of money on having the latest gadgets. So, it would be reasonable to assume that I’d be queueing outside the Apple store today to pick up a shiny new Apple iPhone, but I won’t be. I think Apple have failed to adequately research the UK market, instead building a device for the American market and expecting that to translate overseas.

I’ve not yet seen an iPhone in the flesh. From the videos I’ve seen, I’m pretty sure the touch screen interface would blow me away, but one needs to look beyond the initial romance period and look at the overall usability of the device.

Firstly, the phone isn’t 3G. It uses 2G EDGE. This is basically GPRS on steroids, but the O2 network to which every iPhone will be tied, only has 30% national coverage with EDGE, so any internet browsing on the move will likely be painfully slow. This means you will spend much longer with the iPhone in your hands, ensuring the attentions of every light-fingered chav in the vicinity. This is a huge disappointment really. I have been on the Three network for the past six months with a Nokia E61. The phone is average, but the network is superb. Browsing in 3G is completely painless, and what better companion could there have been for Apple’s excellent Safari browser?

OK, the iPhone has WiFi, and internet browsing on that is fine, but I can’t really see the point in this, unless you spend a large portion of time near WiFi hotspots. Maybe in London or the other big cities, but not anywhere else. And I’m not going to sit browsing the web on a tiny device on my home WiFi when I have a computer I can use.

The iPhone does not offer instant messaging (IM). My Nokia E61 on Three gives me free MSN Messenger. In fact, the majority of Three’s handsets and contracts offer free IM.
The in-built camera on the iPhone is very poor when compared to equivalent handsets like the Nokia N95. Given that the iPhone is directed primarily at the consumer, a better camera would have been appreciated. Using it appears to be very fiddly too - particularly for self-portraits.

I say the iPhone is targeted directly at the consumer, because it certainly isn’t targeted at the business user. It doesn’t have true Exchange server support out of the box, and this is what most business users require.

I have to wonder too at how firmly one will be able to grip the iPhone’s shiny surfaces. I imagine a lot of people will end up dropping their pride and joy.

Of course the main excitement with the iPhone is its built-in iPod and video playing features. These do look amazing, but I have to question just how much music and video one can fit on an 8Gb memory. I have a 30Gb iPod Video, and with my music collection and videos on it, I only have about 1Gb of space left.

In America, the cellular phone market is very different to the UK. They seem more interested in phones that double up as CB Radios. The expectations of the American market are clearly different, because there is no way I would be satisfied buying a latest generation device that uses out-of-date technology. 3G is old hat now. It’s about to be revised to become even faster with download speeds of 1.5Mbits (the Nokia N95 - iPhone’s main competitor - supports this new technology by the way).

Another reason I won’t be buying one is the cost. The £269 is not subsidised in any way. Normally, when buying a contract mobile phone, the cost of the phone is subsidised by the contract. For £35 per month with Three you can have a state of the art Nokia N95 (with 5 megapixel camera, and GPS) with 300 anytime cross-network minutes or texts, plus 300 Three-to-Three minutes, free IM, free Skype and unlimited Internet. The iPhone will cost me £35 per month too, but I also have to pay £269. It’s just too much money considering the iPhone’s limited feature set. Not only that, I’m forced to go with O2, a company I have found to be completely useless in the past.
Don’t forget too that Apple constantly upgrade and change their models. The iPhone is not new - it’s been around for many months in the USA, so it is due for a feature upgrade pretty soon. Early adopters will pay for this. At some point, Apple will be upgrading the memory, and the feature set. No doubt they will give it 3G capabilities too. Perhaps they’ll also drop the ridiculous network tie-in, which seems to breach every rule on monopolies, and open it to any network. Then we’ll get competition, and better pricing.

I think the iPhone is amazing in terms of its user interface and the way it looks, but I can’t ignore the shortcomings. I know that if I were to buy one it would be purely for the gadget factor, and that is not a sound basis for making a decision on an important business communications device. For now, the Nokia N95 represents far better value for money.

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Microsoft Surface

Here is the definitive proof that Microsoft can make decent stuff: www.microsoft.com/surface

My love of all things Apple is well known, but I wouldn’t call myself a Microsoft hater. I’m a Windows hater. It’s a rubbish operating system that has helped unleash a plague of viruses around the world. I do, however, like Microsoft Office & Exchange, and I absolutely love the XBox 360. Surface is another one of their products that looks awesome and is a genuine innovation (not something commonly associated with Microsoft).

Surface is a touch sensitive table top computer. You use your hands to drag things around. The best bit is the way it can detect things that you place on the surface (e.g. cameras, mobile phones, MP3 players) and allows you to drag and drop files to and from these devices with ease.

It’s not really a home consumer product, it’s more suited to business applications, but at some point in the future it will start to cross over into the home computing market. I hope Apple are watching, because this is undoubtedly the future.

Have a look at the website (www.microsoft.com/surface). When I first looked at the demos, I thought it looked more like science fiction, but no, these things ship this year. Amazing. Well done Microsoft.

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