Archive for category Guides

How personal should your company website be?

The thing about companies is that they’re made up of individuals, and individuals have personalities. A company is the sum of its parts, and in the case of a service company  those ‘parts’ are people. This is a good thing, unless one personality becomes too prominent in the overall mix.

This is a problem experienced by a website development company local to me recently - one I once worked at. The dominant personality there is the MD, a man with strongly held opinions. There’s nothing wrong with that of course - we’re all entitled to our own opinions. Sometimes though, it’s best just to keep your opinions to yourself. The aforementioned MD, thinking he was having a private email conversation, expressed some particularly strong opinions (in a somewhat unfortunate way), and sadly for him, the email correspondence found its way to a national newspaper and received copious amounts of negative press coverage.

Whilst I was working for this guy many years ago, I recall recommending that he kept his strongly held opinions to himself and desisted from publishing them on the company website. He ignored my advice, but I still stand by it, and am perhaps somewhat vindicated in light of recent events. Strongly held opinions, particularly those of a political or divisive nature, are best kept totally separate from a company website, lest a potential client’s opinion of your company be coloured by their distaste for your personal viewpoints.

However, I have worked with many clients who have enjoyed success by personalising their company websites to some extent. People like to deal with people, and the Internet hasn’t really changed that. When you make an order with an online shop, don’t you like to know that there are real human beings at the end of a phone line who can help you in case something goes wrong? What better way to humanise a company online than feature a staff blog, or some staff profiles? For single owner and small businesses, it’s really not worth trying to pretend your business is something else. I once worked for a very small company that advertised numerous regional phone numbers and tried to give the impression of a huge operation when it was anything but. I’m just not convinced this has any benefit. Why not embrace your small business status and advertise that fact by personalising your company website. Just don’t get too personal.

The moral of the story is to ensure that anything personal presented on your company website has been duly sanitised. If you’re not sure, seek the opinions of others or just don’t publish. And remember, email is one of the most insecure forms of communication, so never use it for really confidential messages, and never commit anything to writing that can be misconstrued, used against you, or cause offence if the wrong person saw it.

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OS X Single User Mode - reset forgotten password

Have you forgotten your OS X password? Maybe you bought a second hand Mac and don’t know the password, or even the username? This quick guide will solve your troubles.

  1. Shutdown your Mac
  2. Start the Mac whilst holding down Command + s
  3. The mac should boot to a command prompt with white text on a black background.
  4. Type: sh /etc/rc
  5. Now if you know your username, skip to step 9, otherwise follow on…
  6. Type: cd /Users
  7. Type: ls
  8. You are now looking at the contents of the Users folders where the users’ home directories are. The directories will match the names of the users, ergo you now have a username to change the password for. (You may need to repeat this if there are multiple users until you find an admin user.)
  9. Type: passwd username - where username is the name you want to change the password for.
  10. You now type a new password and confirm it.
  11. Type: shutdown -r now
  12. The Mac will now reboot and you can log in with your new password. From here, you can set up new user accounts via System Preferences etc.

I hope that helps someone out there.

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What exactly does the Apple iPad do better?

When Steve Jobs launched the iPad yesterday, he made a compelling case for a device to fill the gap between a smartphone and a PC/Mac. In his words, “If there’s gonna be a third category, it has to be better at these tasks — otherwise it has no reason for being.” Which tasks?

  • Browsing
  • Email
  • Photos
  • Video
  • Music
  • Games
  • eBooks

So, I thought it might be interesting to look at each of these things and see whether it is better at these key tasks than any of the alternatives.

Browsing
I think browsing the Internet on the iPad would be a nice experience. The screen size and touch interface combined with the portability of the device would seem to offer a better experience than a smartphone, netbook or PC/Mac. However, at the moment there is no Flash player on the iPad, and given that much of the video streaming done on the Internet now runs through Flash, I would see this as a huge fault.

Verdict: better than a smartphone, but simply cannot compete with a PC/Mac. Probably a better browsing experience with that screen than a netbook, but at least my netbook has the Flash player, not to mention a choice of browsers. I don’t believe anyone could say the iPad is better at browsing.

Email
Apple have vastly improved the iPhone email interface for the iPad, but the iPad is not a phone. Surely they should have used Mac Mail as the starting point? By virtue of the bigger screen, the iPad will be more pleasant to use than a smartphone, but given the superior portability of a phone and the cheaper cost of connectivity, it doesn’t really win out in the mobile email stakes. And of course, it can’t match a standard OS for email power and choice of email clients.

Verdict: what’s better? Nothing that I can see. Smartphones are better for mobile email, netbooks and PC/Macs are better at general email. Another defeat for iPad I’m afraid.

Photos
I’m just confused by this. I could see a use for the iPad as a way to share and enjoy photos with family and friends, but its lack of standard USB connectivity ruins this. You can’t just plug your digital camera into your iPad (not without the special adapter/connector, which will be a cost extra anyway), nor can you copy photos onto a memory stick or external hard disk. Presumably you will be reduced to copying all those 10MP photos in your collection via the incredibly slow Bluetooth, or by WiFi, assuming you have an access point nearby.

There’s no camera in the iPad, and it’s not like you would want to actually take photos with a device of this size anyway. Many smartphones on the other hand, do have cameras, and some of them are very good. My Palm Pre has an acceptable camera, with a flash, and is able to upload directly to Facebook, which is actually where I share photos with my friends and family.

Verdict: better than a smartphone or netbook for browsing photos, but much more difficult to get the photos on the device in the first place. Can’t match a PC/Mac for this at all.

Video
This I really don’t understand. The screen is 1024 x 768 resolution, or 4:3 in aspect ratio terms, so there’s no widescreen and given that most video produced now is widescreen, that means you will be chopping part of the video off to make it fit, or you will be forced to watch video in a strip across the middle of the screen. Most smartphones are widescreen, and so is pretty much every netbook or PC/Mac you can buy.

The lack of Flash player means that there’s no chance of watching online TV with BBC iPlayer or other services, and that’s just a huge flaw. And that lack of USB also means no DVD drive either.

Verdict: smartphones may be small but they are at least widescreen. Netbooks have the Flash player and can play DVDs with external drives. Your PC/Mac can do all of these things much better. So where does that leave iPad?

Music
Music? Really? Who is going to want a portable music player with a 9.7″ screen? It could be useful, plugged into an amp whilst streaming music from your main iTunes collection, but on its own the iPad does not look like a revolutionary music device, nor can it do anything better than any other devices.

Perhaps Apple are referring to music production, but given they have supplied no apps for this, I think I’ll stick to Garageband and Logic on my more powerful and usable Macs.

Verdict: iPad does nothing better than anything else.

Games
Again, I don’t get it. Touchscreen games are all well and good on an iPhone or iPod touch, but on a larger device it is a nonsense interface. Plus, the graphics power is hardly going to be blowing anyone away. For the price of a decent iPad you can have a reasonable PC games rig, or you could have a netbook and a games console.

Verdict: smartphones are better for mobile games, and PC/Mac is better for proper games. The iPad probably beats a netbook here, although mine does run Quake3 at perfectly acceptable speeds. I remain entirely unconvinced.

eBooks
And here we get to the core of the issue. If Apple had launched the iPad as the iReader, I think everyone would be happy. Whether or not its screen works as well as the Kindle’s e-ink screen for reading books, remains to be seen. But given the closeness of the pricing on the various reader devices, the iPad makes a lot of sense: pay a little more, get a lot more. Personally, I’d rather sit and read a well thumbed paperback.

Verdict: the iPad’s true reason for being.

Should you buy an iPad?
If you are in the market for an e-reader, then the iPad has to be worthy of consideration. If not, then I don’t believe iPad will do anything for you other than giving you a short period of popularity whilst all your friends and colleagues come to stroke it and dribble on it. I guess if you have money to burn and you want to buy into Apple’s sexily packaged gadget du jour, then go for it.

If you do buy it, just remember that Apple will eventually address all the flaws, just as they did with iPhone, and then in short order they will bring out a better specced, more powerful and cheaper second version, leaving you with an obsolete but attractive door stop.

Apple has always treated its early adopters with an attitude bordering on contempt, yet the fanboys keep coming back for more, always failing to realise Apple couldn’t give a crap about them - they are, and always have been, a corporation interested only in the bottom line, and a bunch of early adopters buying what is essentially a beta version are simply helping to pay for the research and development of the final version, and that is very good for the bottom line.

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Facebook notifications not working

I’ve finally fixed this annoying problem.

Users of Facebook will be familiar with the notification icon in the bottom right of the screen that lets you know when people have commented on your activity etc., and I’m guessing that if you’ve stumbled on this page then your Facebook notifications have stopped working too.

The fix is simple:

  • Click on the notifications icon to open the Facebook notifications window.
  • Click on ‘See All Notifications’ at the bottom.
  • In the list of authorised applications on the right hand side, under ‘Other Applications’, tick the box next to ‘Feed Comments’
  • Job done!

Yep, you never unticked the damn box in the first place. Who knows why this happens?

I hope this post helps you out - leave a comment below if so.

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Apple iPhone 3G with Microsoft Small Business Server SBS 2003

If like me you have encountered problems setting your iPhone 3G up to sync with Microsoft Exchange on SBS 2003, read on.

Judging by the posts in forums all over the Internet, many people are having problems connecting their iPhone to SBS 2003 Exchange. You may be getting a certificate error come up (due to having a self-signed certificate on your SBS 2003 server), but you accept this and the account appears to verify. However, your calendar and inbox remain defiantly empty. I managed to solve this, so check out the following steps and see if it can fix it for you.It’s important to bear in mind that Exchange is something of a behemoth, and different configurations abound. Our server is running Small Business Server 2003 with a single network card and is standard configuration from the SBS setup wizards. If you have a similar environment, your chances of success are high.

Caveat: whilst this all worked smoothly for me, I cannot guarantee this will be the case for everyone - Microsoft products can be tempremental at the best of times! So, if anything goes drastically wrong, it’s not my fault - you use these notes at your own risk.

I don’t know for sure whether the iPhone will work smoothly with the SBS 2003 self-signed SSL certificate. It may work with it, and it will probably work if you switch SSL off, but I took the decision to buy an authenticated certificate as they’re not much money. I can arrange an Equifax certificate for anyone for £50 - get in touch if you want me to do this. Or you can do it yourself. Just avoid intermediate certificate providers like GoDaddy, as these require extra configuration on the iPhone. If you are going to buy a certificate, here’s the process:

  • On your SBS box, go to Start > Administrative Tools > Internet Information Services (IIS) Manager
  • Expand the server tree on the left, and then the Web Sites tree
  • Right click on Default Web Site and click Properties
  • Click on the Directory Security tab and then click Server Certificate to start the wizard
  • If you don’t have a certificate you can create one (unlikely) - if you do have one, you will have to remove it. This will kill secure connections until you replace it.
  • After removing the self-signed cert, run the wizard again and create a new request - don’t choose the option to send it directly to a certificate authority.
  • The wizard will create a CSR and save it in a text file. Open this text file and copy the certificate then paste it onto your chosen certificate provider’s order form. Copy the whole certificate request, but only the certificate request (extra spaces will kill it) - it should start and finish with five hyphens —–
  • Order your certificate and use the same wizard to paste in the certificate sent to you by the provider - job done

The certificate alone is not enough to fix the problem. The real problem is that SBS 2003 ships with Exchange 2003 SP1, whereas iPhone requires at least Exchange 2003 SP2. So, we need to install Service Pack 2 for Exchange, but before we do this, we need to backup our information store - just to be on the safe side. Choose Start > Run and type ‘ntbackup’ (without the apostophes) then press enter. Follow the wizard.

When you are done with your backup, we need to patch Exchange. You cannot do this with Windows Update as Microsoft have not released an official Exchange 2003 SP2 for SBS 2003. However, you can download the service pack separately and apply it - it works with no problems.

Download SP2 here: http://www.microsoft.com/downloads/details.aspx?familyid=535BEF85-3096-45F8-AA43-60F1F58B3C40&displaylang=en (link opens in a new window)

Extract the service pack to the desktop or wherever suits, and find the upgrade.exe - double click it. When the upgrade finishes, reboot the server just to be on the safe side.

Now you should be able to add the Exchange account to your iPhone. Give it a few seconds and your inbox will start filling up.

If it doesn’t, and you’re connected with WiFi to the same LAN that the server is on, it could be that your router doesn’t support loopback. Remember that you put in an external DNS name for your server address, and some routers can handle external DNS names that loop back to the same IP address. If this is the case, switch off WiFi on your iPhone (it’s in the settings) and it will connect via EDGE or 3G instead.

This might seem like a lengthy solution, but the key is really the SP2 thing. The vast majority of SBS 2003 servers out there will be Exchange 2003 SP1, which just won’t work.

Much thanks and kudos must go out to my lifelong chum and Microsoft guru Mike Southby, as he gave freely of his time to help me sort this out.

Let me know if this helps anybody else.

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