I bought myself a pair of TCX Synergy boots last year, and have been very pleased with them. They took a few hundred miles to wear in properly, but once they had, they have been very comfortable, warm and waterproof. I like the discreet styling that allows you to wear them anywhere without looking like you’ve just come off-piste.

Unfortunately, the stitching on the left boot started to come away. I was pretty annoyed about it, because I had stupidly discarded the store receipt, so the store refused to change them. I took a photo of the boot and emailed it to TCX in Italy. Within an hour, I had a response saying that my email had been forwarded on to the UK distributer. Sure enough, I got an email from them half an hour later asking for my address so they could send me a new pair. Just like that!

On Saturday a nice man from DHL turned up with my brand new boots.

We live in the Internet age, where companies can grow up overnight and become huge without actually having to invest any hard work in developing customer relationships (eBay, Google, Facebook, Paypal etc.), and as such seem to completely forget that it is the customers that make them what they are. Instead, customers of these companies are treated with utter contempt. So, how refreshing it is to find a company that cares about its customers and stands by its products no matter what.

It is because of this stellar customer service that I shall now only ever be wearing motorcycle boots with “TCX” printed on the label.

Other companies take note! This may have cost TCX a pair of boots, but it gains them positive publicity in the form of this blog post, and they have gained a loyal customer, who will likely be buying boots every 18 months or so from them.

So, if you are looking for a new pair of motorcycle boots, can I suggest you check out what’s on offer from TCX. Their customer service isn’t just brilliant, their products are good and they stand by the quality. The TCX Infinity boot is ranked best motorcycle boot by RiDE magazine too, so it’s not just me singing their praises.