I think it’s great that McDonalds offers gainful employment to people from all walks of life, and I’m all for equal opportunities employment, but… (and here’s the big ‘but’ signaling the start of another website rant): I do hold to the ideal that the employee should be capable of doing the job they are employed to do. Further, I think every employee ought to be able to apply a little common sense to everyday situations, and where they are customer-facing, ought to be courteous and respectful to the customers. Perhaps I am far too idealistic, and maybe I just want too damn much from my local McRestaurant. I mean, is it unreasonable to expect them to get my order correct or to be greeted as ‘sir’ rather than ‘mate’?
Here’s a classic scenario from today’s McLunchtime sojourn:
McServer: Who’s next?
Me: Hi! Can I have a medium Big Mac meal with a coke please?
McServer: Do you want fries with that?
Me: Yes, a meal please.
McServer: Is that a large meal?
Me: No, just a medium please.
McServer: What drink?
Me: Er, Coke please…
McServer: Anything else?
Me: Yes, a cheeseburger on its own please.
McServer: A piece of cheese?
Me: Sorry?
McServer: We don’t do just cheese on its own.
Me: No, I wanted a cheeseburger on its own.
McServer: Do you want a meal?
Me: No, just on its own.
McServer: Eat in or take away?
Me: Eat in please.
McServer: That’ll be £[however much it was - I can't remember]
Me: [Handing over my debit card]
McServer: We don’t take cards.
Me: You have a sign on the door saying you do and [gesturing to the row of chip and pin card readers] you have the machines.
McServer: Mine is broken.
Me: Are all the tills broken?
McServer: No just my machine – it’s been taken off [points to the empty bracket in front of the till]
Me: Right. Let’s do it on another till then.
McServer: Can you pay in cash?
Me: No, I always use my debit card when I come here so I didn’t think to take any out.
McServer: Oh. [sighs] Hang on a minute.
[Various staff members faff about until a machine is plugged in and my payment is taken]
McServer: Enter your pin.
Me: [types pin]
McServer: [heads off to collect food and places on the counter without a tray] – We haven’t got no trays, do you want a bag? Oh, hang on, there are some here. There you go.
Me: Could I have some barbecue sauce please?
McServer: [huffs and dumps a couple of pots on my tray]
She completely failed to listen to my order – she just followed the script like the McRobot she is. She must be totally reliant on the till to tell her what she’s just tapped in, because it’s pretty clear my order sails straight out of her consciousness as soon as her fingers leave the till buttons. My order was right today, but it’s astonishing how many times they get it wrong, despite all the items being listed right in front of their eyes.
The minute she encountered a problem she was completely stuck and clearly didn’t want to do anything out of the ordinary. At no point did any form of common sense kick in. I think she would have much preferred it if I had walked out the door instead of insisting that I pay for my goods with my fancy high-tech, ultra-modern debit card. It’s not like people have been using debit cards to pay for stuff for over a decade in this country is it? Ludicrous!
There was nothing even approaching courteousness in our exchange and I left with the feeling that I’d somehow been a genuine nuisance. She even said “sorry about that” to the next people in line whilst nodding in my direction, like it was somehow my fault that she’d been labotomised at birth. Perhaps I snook into McDonalds this morning just to knacker her card reader up and spoil her day. Here’s a crazy thought: if the till was broken, why not point that out at the start of the order, so we didn’t have to waste a load of time? – I could have moved on to the next server. Either that, or one of the plethora of unused tills with functional card readers could have been put into service rather than the broken one.
Do McDonalds have a policy of systematically removing all human traits from their employees? Would it be such a bad thing to allow free-thought and initiative into the work place?
If you’re reading this and you don’t agree with me, then I challenge you to go and order an apple pie with ice cream at your local McDonalds. This combination used to be on the menu – it’s basically the apple pie, which they still serve, with ice cream, which they also still serve, on a polystyrene tray, which they still have, but as it’s not on the McMenu, the confused McEmployee will get all flustered and then tell you they don’t do apple pie with ice cream. As you stand there calmly pointing out the pile of polystyrene trays they use for breakfast orders, the stack of steaming hot apple pies, and the ice cream machine, you can see the cogs beginning to whirr in the McBrain. Normal rational thinking starts to prevail: ‘of course, the solution to the problem is simple…’, the McEmployee thinks to himself, but then, crash! Free thinking hits the proverbial brick wall for the mighty McDonalds till lacks a dedicated button for apple pie with ice cream. “I can’t put it through the till”, they will say. And so, summoning the patience of a monk, you ask the McEmployee to press the McButton for apple pie, followed by the McButton for ice cream, and charge you for both. “But, what about the cone for the ice cream?”. If you are not banging your head helplessly on the counter by this stage, then you are a stronger person than I. Suffice it to say, I no longer have McDessert with my McMeal.
Little wonder then that people aren’t exactly queueing up for McJobs. Judging by the way I got treated today, the McJob is viewed as a last resort, because all else failed and desperation to have enough cash for 10 Lambert & Butler eventually overrides the McApplicant’s fear of being spotted serving Happy Meals by one of their mates. It shouldn’t be this way. McDonalds food is tasty and people love it – forget the health stuff. Most people are quite happy to munch a Big Mac, whether they admit to it or not. (I used to work for a guy who posted anti-McDonalds propaganda on the company website and then sent us out to buy McLunch every day. You know who you are. Karl.) The McDonalds brand is fresh and modern, they support farming and do a lot of charity work. The company is global success story the like of which is rarely seen. They offer good career progression (possibly not for the girl that served me today) and reasonable pay, so, why the embarrassment of working there? Because the situation gets worse and worse. Each time you get served by someone clearly lacking a McBrain, it reinforces the resolve of ordinary people to not want to work there lest they should be tarnished by association.
You know, if I was out of work and I had to put food on my table and keep a roof over my family, I wouldn’t hesitate to apply at McDonalds. I would get in early, treat every customer with respect (a sir or madam never goes amiss), work hard and focus on getting the job done right. Customers would be served quickly with hot (yes, hot) food and treated to a welcoming smile. With all the other McPlebs around me, I would stand out like a sore thumb and thus rise through the ranks with dizzying pace. Such aspirations seem to be lost on most of their staff though, and I am sick of being treated like dirt instead of the loyal customer that I am.
Will I take a stand and stop eating Big Macs? No, dammit. They taste too good. It’s the sauce you know…
Caveat
I have (occasionally) been served by some very professional and friendly people in McDonalds, and I am perhaps being a little unfair to many hardworking employees above. This is just my little website, with my own insignificant opinions on life the universe and everything, and I do like to have a rant now and again. It keeps me sane and I enjoy the literary outlet. So, if you are a McDonalds employee, and you do deliver outstanding service, please let me know which McDonalds you work at, so I can come to you instead to satisfy my McBurger craving.
And some more
It would be nice to get some sort of list together of the best and worst McDonalds, feel free to submit your nominations below by adding a comment. I’ll get it started by nominating Taunton Drive Thru, which gets my order wrong at least 50% of the time. There are a couple of friendly staff there – an older lady, and a switched on blonde haired girl, but it’s mostly poor. Food is rarely hot and the decor inside is utterly horrible. The car park serves as a congregating point for the local chavs and their weedy Saxo VTRs, where they sit with rubbish music blaring through low-fidelity speakers turned up so loud that you can almost see the paper-thin Citroen body panels shaking themselves apart. Despite there being plenty of bins laid on, these lazy oiks can’t be bothered to pull their arses out of their cheap foam seats and put their McRubbish in the appropriate place, so it just gets thrown around the car park. Needless to say, the local rat populous has become more numerous thanks to the White Lightning drinking, Burberry cap wearing, scallys that are drawn to the golden arches like flies to moist excrement.
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