Comet - I know where to go
Regular visitors to my blog will be familiar with my habit of naming and shaming companies that have failed to deliver acceptable levels of customer service. Frankly, I can be a bit of a grumpy old git at times and I do like to have a good rant, but I thought today I would have a change and compliment a company on its fine service.
The company in question is Comet. We decided to replace our separate fridge and freezer with a single fridge/freezer unit, so I duly measured the gap between worktop and wall, loaded the family into the car, and headed off to Comet in Taunton. With my tape measure firmly clasped in sweaty palm, we marched around the wide array of domestic appliances and choose a suitably nice silver job. A quick measurement to check it would fit, and then off we went in search of a black and yellow clad staff member.
The unit was duly delivered on the appointed day, and did not fit into the carefully measured space. It would seem that muggins here had failed to note the door frame sticking out from the wall making the gap too small and generally arsing up my day. What a cock up!
Long story short, Comet are exchanging it for a smaller unit (which is somehow bigger inside), delivering it on Friday and taking the other one away. Net cost to me? Nothing. Despite it being my fault, they are replacing it with no extra delivery costs. What great service! So, if you’re in the market for a domestic appliance, you know where to go…